Privacy policy
This policy explains what information MyLyft collects when you use the MyLyft app and this website, why we collect it, who we share it with, how long we keep it, and the choices you have. MyLyft is a route-based ride-sharing service in Pakistan: drivers offer spare seats on trips they are already making, and passengers book those seats and pay the driver in cash.
“MyLyft”, “we” and “us” mean [company legal name and registered address, to be added].
Information you give us
- Phone number. Your mobile number is how you sign in. We send a one-time code to it by SMS when you sign in.
- Profile. Your name, profile photo and gender. Gender is used for women-only rides. You can also add an email address and optional details such as hobbies, music and chat preference.
- Identity documents. Photos of the front and back of your CNIC. Drivers also upload their driving licence and vehicle registration. Our team checks these by hand to verify your identity. We do not use an outside identity-checking company.
- Vehicle details. If you drive: make, model, colour, number plate, number of seats, fuel efficiency and an optional photo of the car.
- Chat messages. Messages you send to a driver or passenger in the chat for a booking.
- Ratings and reports. Ratings you give after a ride, and anything you write when you report another user.
Information we collect when you use MyLyft
- Location during rides. The app uses your device’s location only while you have an active booking, from about 30 minutes before departure until the ride ends. It is shared with the driver or passengers on that ride so you can find each other. We keep this location history for 7 days and then delete it.
- Places and routes. The pickup and drop-off points you search for, the routes drivers post, and the trips and bookings you make, including times, seats and fares.
- Payments. Fares are paid in cash. We record the fare, whether the driver marked it as paid, and the platform fee owed. We do not collect card or bank details.
- Safety events. If you press the emergency button, we record the time and your last known location and send them to our team. If you share your ride, we create a link for it.
- Device and technical data. A push notification token so we can send you ride updates, your app version, and server logs such as IP address and request times, which we use to keep the service secure.
How we use your information
- To run the service: match passengers with drivers on their route, work out fares, handle bookings, and deliver chat messages and notifications.
- To verify identities before anyone can book or offer a ride, and to show a verified badge on approved profiles.
- To keep people safe: ratings, reports, share my ride, emergency alerts, and suspending accounts that break our terms.
- To contact you: sign-in codes by SMS, ride updates by push notification, and account messages by email if you gave us one.
- To prevent fraud and abuse, fix problems, and comply with the law, including lawful requests from the authorities in Pakistan.
We do not sell your information, and we do not use it for advertising.
What other users see
- Drivers and passengers on the same ride see each other’s name, profile photo, gender, rating, number of completed rides and verified status.
- Passengers see the driver’s car make, model, colour and number plate. Drivers see each passenger’s pickup and drop-off points on the route.
- Once a booking is accepted, the two of you can chat, and during the ride you can see each other’s location.
- Other users never see your CNIC, licence, registration documents or phone number.
Share my ride
When you share a ride, anyone with the link can see a simple web page with the ride’s status, the route, the driver’s first name, photo, rating and car, and the live location of the car during the ride. It does not show phone numbers, surnames or other passengers. The link stops working when you stop sharing, or a few hours after the ride ends.
Who we share information with
We use a small number of service providers to run MyLyft. They process information only on our instructions:
- Google Maps, for place search, routes and maps. It receives the addresses and map points you search for.
- An SMS provider in Pakistan, which receives your phone number to deliver sign-in codes.
- An email provider, which receives your email address if you add one.
- Push notification services from Apple, Google and Expo, which receive your device token and the notification text.
- Our hosting provider, whose servers store the MyLyft database and uploaded files.
We may also share information when the law requires it, or when we believe it is needed to protect someone’s safety, for example after an emergency alert.
How long we keep information
- Location history: 7 days.
- Account, profile and verification documents: while your account is open.
- Trips, bookings, fares, ratings, reports and chat messages: kept with the ride record so we can handle disputes, safety reports and accounting. [Retention period to be confirmed.]
- Share links: until you stop sharing or shortly after the ride ends.
Deleting your account
You can delete your account in the app. When you do, we remove your name, phone number, email address, profile photo and identity documents, and sign you out on every device. We keep an anonymised record of past rides and fares, without anything that identifies you, so other users’ ride history and our accounts stay accurate.
Your choices
- View and update your profile in the app at any time.
- Turn off location access in your phone’s settings. You will not be able to take part in an active ride without it.
- Ask us for a copy of your information, or to correct it, by emailing hello@mylyft.app.
Security
Information travels between the app and our servers over encrypted connections. Identity documents are visible only to the MyLyft staff who review them. No system is perfectly secure, so please keep your phone locked and tell us straight away if you think your account has been misused.
Age
MyLyft is for people aged 18 and over who hold a valid CNIC.
Changes to this policy
If we make important changes, we will tell you in the app before they take effect. The date at the top shows when this policy was last updated.
Contact
Questions about privacy: hello@mylyft.app.